5z55 Privacy Policy

1 Introduction

5z55 ("we", "us", "our") operates the online gaming platform accessible at https://5z55.ws. We are committed to protecting the personal information of everyone who uses our platform. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this Policy carefully before using 5z55.

By registering an account or continuing to use 5z55, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you must not use the 5z55 platform.

2 Information We Collect

We collect personal information from you when you register an account, use the platform, make a deposit or withdrawal, or contact our support team. The categories of personal information we may collect include:

• Identity data: full name, date of birth, and where required for verification, a copy of a government-issued identity document.
• Contact data: mobile phone number and email address used at registration and for ongoing account communications.
• Financial data: payment method details (bKash number, Nagad number, Rocket number, Visa/Mastercard details), transaction history, deposit amounts, and withdrawal records.
• Technical data: IP address, browser type and version, device type, operating system, time zone, and access logs generated automatically when you visit 5z55.
• Usage data: gaming activity including games played, bet amounts, win/loss records, session durations, and any communications you send through our support channels.

3 How We Use Your Information

The table below summarises the primary purposes for which 5z55 processes your personal data and the legal basis for each purpose.

4 Cookies and Tracking Technologies

5z55 uses cookies and similar tracking technologies to operate the platform correctly, remember your session preferences, and analyse how players use our services. The types of cookies we use are:

• Strictly necessary cookies: required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core site functionality.
• Functional cookies: store your language preference, display settings, and other optional personalisation choices so you do not have to re-enter them each visit.
• Analytics cookies: collect anonymised information about how visitors use 5z55 — pages viewed, time spent, and navigation paths — so we can improve site performance and content.
• You may configure your browser to block or delete cookies at any time. However, disabling strictly necessary cookies will impair the functionality of 5z55 and may prevent you from logging in or completing transactions.
• 5z55 does not use cookies to serve third-party advertising or to track your activity across other websites. Our cookies are limited to the operational and analytical purposes described above.

5 Data Sharing and Disclosure

5z55 does not sell, rent, or trade your personal data to any third party for marketing purposes. We may disclose your personal information to the following categories of recipients only where it is necessary to fulfil the purposes described in this Policy:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment networks (Visa/Mastercard) solely for the purpose of processing your financial transactions.
• Identity verification and KYC service providers: third-party identity verification partners engaged to assist us in confirming the identity and age of players.
• Regulatory and law enforcement authorities: where we are required by applicable law or court order to disclose personal information, or where we have a legal obligation to report suspected illegal activity.

All third parties with whom we share personal data are required to process that data in accordance with appropriate data protection standards and only for the specific purposes for which it was shared. We do not permit our service providers to use your personal data for their own marketing purposes.

6 Data Retention

5z55 retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law or regulation. Our standard retention periods are:

• Active account data: retained for the full duration that your account remains open on 5z55.
• Financial transaction records: retained for a minimum of five years following the date of each transaction to satisfy our anti-money laundering record-keeping obligations.
• KYC verification documents: retained for a minimum of five years following account closure, in line with regulatory requirements.
• Support communications: retained for up to two years following the resolution of the relevant enquiry or complaint.
• Technical and usage logs: retained for up to twelve months for security monitoring and fraud prevention purposes, after which they are anonymised or deleted.

When we no longer have a lawful basis to retain your personal data, we will securely delete or anonymise it so that it can no longer be used to identify you.

7 Your Privacy Rights

As a player on 5z55 you have the following rights in relation to your personal data. To exercise any of these rights please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered mobile number.

• Right of access: you may request a copy of the personal data we hold about you, together with information about how it is being used.
• Right to rectification: if you believe that personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it.
• Right to erasure: you may request deletion of your personal data where we no longer have a legitimate purpose to retain it and where no legal obligation requires us to keep it.
• Right to object: you may object to us processing your personal data where we are relying on legitimate interests as the legal basis, and you believe your individual rights and freedoms override those interests in your particular situation.

8 Data Security

5z55 implements industry-standard technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive account and payment data, access controls restricting personal data access to authorised personnel only, and regular security audits and vulnerability assessments.

While we take all reasonable steps to protect your personal information, no data transmission over the internet and no method of electronic storage is completely secure. If you become aware of any security vulnerability affecting your 5z55 account, please notify us immediately at [email protected].

9 Your Rights Regarding Minors

5z55 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to 5z55 without your consent, please contact us immediately at [email protected].

• Access: request a copy of all personal data we hold about you.
• Correction: request that inaccurate or incomplete personal data is corrected.
• Deletion: request erasure of your personal data where we have no continuing legal basis to retain it.
• Objection: object to processing based on legitimate interests where your individual rights override those interests.

We will respond to all valid privacy rights requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for the delay within the initial 30-day period.

10 Changes to This Privacy Policy

5z55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the contact details held on their account.

Your continued use of 5z55 following the posting of a revised Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so you remain informed about how we protect your information.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 5z55 handles your personal data, please contact our support team by email. We are available 24 hours a day, 7 days a week to assist you.

Email: [email protected] — Please include your registered mobile number and a brief description of your request so we can respond as efficiently as possible.

12 Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to the operation of 5z55. Any disputes arising in connection with this Policy that cannot be resolved through our internal complaints process will be subject to the exclusive jurisdiction of the competent courts.

Nothing in this Privacy Policy limits or excludes any rights you may have under applicable data protection legislation that cannot lawfully be excluded or limited.