5z55 Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and 5z55 ("the Platform", "we", "us", "our"). By registering an account, logging in, accessing any part of the platform, or placing any wager, you confirm that you have read, understood, and unconditionally accept these Terms in their entirety.

These Terms apply to all products and services offered through 5z55, including cricket betting, live casino games, slot games, crash games, fishing games, and all promotional offers. If you do not agree with any part of these Terms you must not use the 5z55 platform.

2 Eligibility

To register and use 5z55 you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. This is the minimum age requirement for all players on 5z55 without exception.
• You must be legally permitted to participate in online gaming under the laws applicable in your jurisdiction. It is your sole responsibility to determine whether online gaming is lawful where you reside.
• You must not be registered on any self-exclusion scheme or have been previously excluded from 5z55 for reasons relating to responsible gaming.
• You must register using your own accurate personal details. Registering on behalf of another person or providing false information at registration is strictly prohibited and may result in immediate account closure.

5z55 reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and the withholding of pending withdrawals.

3 Account Registration and Security

Each player may hold one and only one active account on 5z55. Creating multiple accounts — including accounts in another person's name to circumvent these Terms — is strictly prohibited. Where duplicate accounts are identified, 5z55 may close all duplicate accounts, confiscate associated balances, and permanently ban the player.

• All registration details — including your full name, date of birth, and mobile number — must be accurate and kept current at all times. Any change to your personal details must be reported to 5z55 support promptly.
• Your account login credentials including your password are your personal responsibility. You must not share them with any other person. 5z55 will never ask for your password via phone, SMS, or email.
• You must log out of your account after each session, particularly when using a shared or public device. 5z55 accepts no responsibility for losses arising from unauthorised access where the player failed to log out.
• Notify 5z55 support immediately at [email protected] if you suspect your account has been accessed without your authorisation.

5z55 reserves the right to perform KYC (Know Your Customer) verification at registration or at any later point. Players who do not complete KYC verification when requested may have their accounts restricted or suspended pending the completion of required checks.

4 Deposits and Withdrawals

5z55 supports the following payment methods for Bangladesh-based players: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). The following terms apply to all financial transactions on 5z55:

• The minimum deposit is ৳500 per transaction. The minimum withdrawal is ৳500 per transaction. Maximum transaction limits may apply and will be communicated to the player at the point of the transaction.
• All deposits must be made from a payment account registered in your own name. 5z55 does not accept deposits from third-party accounts. Deposits from unrecognised sources may be returned and the associated account suspended pending investigation.
• Withdrawal requests are processed as promptly as possible. Under normal conditions, bKash and Nagad withdrawals are typically completed within ten minutes. Processing times for other methods may vary. 5z55 does not guarantee specific processing times during high-volume periods or scheduled maintenance.
• 5z55 reserves the right to carry out additional verification checks before processing any withdrawal. Withdrawals may be withheld pending satisfactory KYC completion or pending investigation of suspected fraudulent activity.

5z55 does not charge players any fees on deposits or withdrawals processed through the platform. However, your own payment service provider may apply separate charges which are beyond 5z55's control.

5 Bonuses and Promotions

5z55 offers various promotional bonuses including welcome bonuses, reload bonuses, and event-specific promotions. All bonuses and promotions are subject to the following general terms as well as any specific terms published alongside the individual offer:

• Bonuses are issued to eligible accounts only. To qualify you must hold a fully verified account in good standing. 5z55 may at its sole discretion exclude any account from receiving bonus offers.
• All bonuses carry wagering requirements unless the specific promotion terms state otherwise. Wagering requirements must be met in full before any bonus-derived winnings may be withdrawn.
• Bonuses may only be used on eligible games specified in the promotion terms. 5z55 reserves the right to void winnings generated from wagers placed on ineligible games using bonus funds.
• Any attempt to abuse promotional offers — including opening multiple accounts to claim bonuses more than once or placing hedge bets designed to guarantee risk-free extraction of bonus funds — will result in forfeiture of all associated bonuses and may result in permanent account closure.

5z55 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Changes to an active promotion will not affect wagers already validly placed under the original terms of that promotion.

6 Betting and Gaming Rules

All bets placed on 5z55 are final once confirmed. Players are responsible for ensuring the accuracy of all bets before confirmation. The following rules apply to gaming and betting activity on 5z55:

• For sports betting, all markets are subject to the specific rules of the relevant sport and competition. If a match is abandoned, postponed, or decided by unusual circumstances such as a walkover or forfeit, 5z55's sport-specific rules will determine the outcome of affected bets.
• In the event of a technical malfunction affecting any game outcome, 5z55 reserves the right to void the affected round and return all applicable stakes to the players involved. No claims may be made against 5z55 for losses caused by technical interruptions outside 5z55's reasonable control.
• Maximum win limits may apply to individual games or betting markets. Players will be notified of applicable limits at the time of placing a bet where those limits are lower than the potential return on the wager.
• In-play (live) betting markets follow the same general rules as pre-match markets, with the additional condition that odds and markets may be suspended or removed at any time during a live event at 5z55's discretion — for example during interruptions in play.

7 Responsible Gaming

5z55 is committed to promoting responsible gaming. We provide tools to help players manage their gaming activity, including the ability to set personal deposit limits and request voluntary time-out periods or self-exclusion from the platform. Players who wish to use these tools should contact 5z55 support at [email protected].

Gaming on 5z55 is intended as entertainment only and should never be treated as a source of income or a means to recover financial losses. If you feel your gaming is becoming problematic, please visit our Responsible Gaming page or contact our support team directly for guidance.

8 Prohibited Conduct

The following actions are strictly prohibited on 5z55. Breach of any of these prohibitions may result in immediate account suspension or permanent closure, forfeiture of any balance, and reporting to relevant authorities where appropriate:

• Registering more than one account, including using a different name, mobile number, or payment method to circumvent account restrictions or claim bonuses multiple times.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the 5z55 platform, manipulate game outcomes, or gain any unfair advantage over other players or the platform.
• Engaging in any form of money laundering, including using 5z55 to deposit and withdraw funds without genuine gaming activity, or using funds derived from any criminal activity.
• Harassing, abusing, or threatening any 5z55 staff member or fellow player through any communication channel, including the support email address.
• Providing false, misleading, or fraudulent information at any stage of the registration, verification, or withdrawal process.

5z55 cooperates fully with law enforcement and regulatory authorities in any investigation of suspected illegal activity conducted through the platform. Players found to have engaged in prohibited conduct will have their accounts closed and all balances forfeited.

9 Account Suspension and Termination

5z55 reserves the right to suspend or permanently close any player account at any time, with or without prior notice, where 5z55 has reasonable grounds to believe the player has breached these Terms, engaged in prohibited conduct, or where continued operation of the account poses a risk to the platform or other players. In cases of suspected fraud or money laundering, accounts may be suspended immediately and all pending transactions held pending investigation.

A player may voluntarily close their 5z55 account at any time by contacting support at [email protected]. Upon voluntary closure, any remaining balance after deduction of bonuses that have not satisfied their wagering requirements will be returned to the player via their registered payment method, subject to completion of any outstanding verification requirements.

10 Limitation of Liability

To the fullest extent permitted by applicable law, 5z55 and its officers, directors, employees, agents, and licensors shall not be liable to any player for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or any other intangible loss, arising out of or in connection with the player's use of or inability to use the 5z55 platform or any of its services.

5z55 makes no warranty, express or implied, that the platform will be continuously available, that games will function without interruption or error, or that any specific outcome will result from any specific play. The platform is provided on an "as is" and "as available" basis. Where limitation of liability clauses are not fully enforceable, 5z55's total liability shall not exceed the amount of funds held in the player's account at the time the relevant claim arose.

11 Intellectual Property

All content on the 5z55 platform — including the brand name and logo, website design, graphics, text, software, game interfaces, and all other materials — is the intellectual property of 5z55 or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial gaming purposes only. Any reproduction, distribution, modification, public display, or commercial exploitation of any 5z55 content without express written permission is strictly prohibited.

12 Amendments to These Terms

5z55 reserves the right to amend, update, or replace these Terms at any time. Revised Terms will be posted on this page with an updated effective date. Where changes are material, 5z55 will make reasonable efforts to notify registered players via the contact details held on their account.

It is your responsibility to review these Terms periodically to stay informed of any updates. Continued use of 5z55 following the posting of revised Terms constitutes your acceptance of those revised Terms. If you do not agree with any amendment you must stop using 5z55 and may request voluntary account closure as described in Section 9.

13 Contact Us

If you have any questions, concerns, or complaints about these Terms and Conditions or any aspect of the 5z55 platform, please contact our support team by email. Our support team is available 24 hours a day, 7 days a week.

Email: [email protected] — Please include your registered mobile number and a brief description of your query in all correspondence to help us respond as quickly as possible.